Thank you for shopping at Royal International. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer the following Refund and Returns Policy. Please read it carefully to understand the process for returns, refunds, and exchanges.
1. Returns
We accept returns under the following conditions:
- Time Frame: Returns must be requested within [X] days of receiving your order. After this period, we may not be able to process your return.
- Condition of Items: All returned items must be unused, unopened, and in their original condition. Items that have been damaged, opened, or used will not be accepted for return.
- Packaging: Items must be returned in the original packaging, including all accessories, tags, and documentation that came with the product.
- Non-Returnable Items: The following items are non-returnable:
- [List any products that cannot be returned, such as custom-made items, opened hair products, etc.]
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Send an email to [Insert Contact Email] or call [Insert Phone Number] within [X] days of receiving your order to request a return authorization.
- Provide Order Information: Include your order number, product(s) you wish to return, and the reason for the return.
- Return Authorization: Once we approve your return request, you will receive instructions for returning the item(s), including the return address and any other necessary details.
- Ship the Item Back: Return the item(s) via a trackable shipping method. Please keep the return receipt for your records.
3. Refunds
- Processing Time: Once we receive the returned item and verify its condition, we will process your refund within [X] business days. Please note that the processing time may vary depending on your payment method.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit/debit card, the refund may take a few additional business days to reflect in your account, depending on your card provider.
- Partial Refunds: If the returned item is not in its original condition or is missing parts, we may issue a partial refund or refuse the return.
4. Exchanges
- Exchange Policy: We do not offer direct exchanges at this time. If you would like a different product, please return the original item and place a new order for the item you want.
- Exchange for Damaged Items: If you receive a damaged or defective product, please contact us within [X] days of receiving your order, and we will provide instructions for a replacement or a full refund.
5. Shipping Costs
- Return Shipping: You will be responsible for the return shipping costs, unless the return is due to a defect or error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping method to return your items, as we cannot guarantee that we will receive your returned item.
- Original Shipping Fees: Shipping fees are non-refundable unless you are returning the product due to an error on our part.
6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within [X] days of receiving your order. We will provide you with a prepaid return label for the defective item and send you a replacement or issue a full refund. You will not be responsible for return shipping in this case.
7. Sale Items
Sale items are eligible for return or exchange only if they are defective or damaged. Regular items purchased at a discount may be subject to special return terms, which will be outlined during the sale period.
8. International Returns
For international orders, return shipping costs are the responsibility of the customer. Please note that customs fees or duties may apply, and they are non-refundable. We recommend checking with your local customs office for more information about potential fees before making a purchase.
9. Contact Information
If you have any questions or need assistance with a return or refund, please reach out to our customer service team at:
Royal International
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]